Returns & Exchanges
At Segway, we stand behind the quality of our innovative mobility solutions and offer a 30-day return policy for products in original, unused condition. Our goal is to ensure you are completely satisfied with your ride while providing a seamless process for any necessary returns.
Initiate Your Request
Log in to your account and visit the 'Order History' section to submit a return authorization request within 30 days of delivery.
Prepare the Vehicle
Ensure the product is clean, placed in its original packaging with all accessories, manuals, and chargers included to avoid restocking fees.
Affix Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely attach it to the outside of the box.
Refund Processing
After our technicians inspect the returned unit at our warehouse, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing