Frequently Asked Questions
Everything you need to know about your Segway journey.
What is the typical shipping timeframe for electric scooters?
Orders are typically processed within 1-2 business days. Standard shipping takes between 3 to 7 business days depending on your location within the continental United States.
Do Segway products come with a manufacturer warranty?
Yes, all new Segway products include a limited manufacturer warranty. The duration varies by component, with the main frame typically covered for 1 year and the battery pack for 180 days.
What is your return policy for opened items?
We offer a 30-day return policy. Items must be in original packaging with less than 10 miles of recorded use. A restocking fee may apply to opened electronics.
How do I maintain the battery life of my Segway device?
To maximize battery health, avoid depleting the charge to 0%. We recommend keeping the battery between 20% and 80% and storing the device in a cool, dry place.
Are Segway products water-resistant?
Most of our products have an IPX4 or IPX5 rating, meaning they are resistant to light splashes and rain. However, they should never be submerged in water or cleaned with high-pressure hoses.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.